At Tidy Touch, delivering exceptional cleaning services and ensuring your satisfaction is our foremost commitment. We take great pride in the quality of our work and are dedicated to meeting your expectations.
Critical 24-Hour Notification Window: We understand that sometimes, despite our best efforts, our service might not meet your expectations. In such cases, it’s crucial that you notify us within a strict 24-hour window from the time the service is completed. This 24-hour period is essential for us to promptly and effectively address any concerns, ensuring they are resolved to your satisfaction.
Procedure for Reporting Dissatisfaction: If you need to report dissatisfaction with our service, please adhere to the following steps within the 24-hour window:
Contact us via phone or email.
Provide your name, contact details, the date and time of the service.
Clearly outline the specific areas of concern or dissatisfaction.
Response and Remedy: Upon receiving your notification within the specified 24-hour period, our team will:
Carefully review and assess your concerns.
Reach out to discuss and fully understand the specific issues.
Work with you to schedule a convenient time to revisit your premises and address the concerns, at no additional cost to you.
Our Commitment to Your Satisfaction: Your complete satisfaction is our priority. We are committed to addressing any service issues swiftly and effectively, provided they are reported within the vital 24-hour window post-service. Our goal is not just to meet, but to exceed your expectations.
Thank you for choosing Tidy Touch for your cleaning needs. We appreciate your trust and look forward to continuing to serve you.
At Tidy Touch, we understand that schedules can change. However, to ensure fairness to all our clients and to manage our scheduling effectively, we have established the following cancellation policy.
Notice Period for Cancellation:
Clients are required to cancel or reschedule their cleaning service appointment at least 24 hours in advance of the scheduled time.
Cancellation Fee:
If a cancellation or rescheduling request is received less than 24 hours prior to the scheduled service, a cancellation fee equivalent to 15% of the total service cost will be charged. This fee compensates for the allocated resources and helps us manage the impact of last-minute schedule changes.
How to Cancel or Reschedule:
To cancel or reschedule your service, please contact us via phone or email at the earliest opportunity.
Please provide your name, the scheduled date and time of the service, and indicate whether you are cancelling or rescheduling.
Exceptions:
We understand that emergencies can occur. In exceptional cases such as a family emergency or sudden severe illness, we may waive the cancellation fee at our discretion. Please inform us as soon as possible in such situations.
Acknowledgment:
By scheduling a cleaning service with us, you agree to this cancellation policy.
Thank you for your understanding and cooperation. This policy helps us maintain a reliable and efficient service for all our valued clients.